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Frequently Asked questions
Our customers' satisfaction is our number one priority.
We will accept, unworn merchandise returned within 30 days for full, exchange or store credit.
Please note that customers will be responsible for returned shipping costs.
Any returns must be in the original packaging with proof of purchase.
Sale style are "final sale".
For information, please reach our full return and refund policy here
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
In stock and ready to ship items will be shipped 1-3 business days from order date.
Please note some styles are "made to order"and require the time frame listed in the description on product page.
Standard USPS and UPS Ground delivery usually takes around 2- 7 business days.
Our complementary shipping on orders over $75+ is available only within the USA. We use standard USPS shipping method.
Expedited shipping options are available at checkout.
If your order hasn't arrived after two weeks since your shipping notification email, please contact us and we will look into the details.
TIPS ON HOW TO CARE FOR YOUR JEWELRY:
- HUMIDITY AND MOISTURE IS THE ENEMY. PLEASE AVOID BATHING OR SWIMMING IN YOUR JEWELS. KEEP IT DRY! STORE YOUR JEWELS INDIVIDUALLY IN THE AIR-TIGHT BAGGIE PROVIDED WITH PURCHASE INSIDE POUCH OR JEWELRY BOX.
- AVOID ROUGH WEAR TO SLOW DOWN THE NATURAL PROCESS OF "WEAR AND TEAR".
- PERFUME, HAIRSPRAY, CLEANING DETERGENTS & OTHER TYPES OF LOTION MAY CONTAIN HARSH CHEMICALS THAT CAN TARNISH YOUR JEWELRY OVERTIME.
- FOR EXTRA CARE, GENTLY WIPE EACH PIECE OF JEWELRY CLEAN OF ANY PRODUCTS AND SKIN OILS WITH SOFT JEWELRY POLISHING CLOTH.
- NEVER USE ABRASIVE PRODUCTS TO CLEAN YOUR JEWELRY. THEY CAN DAMAGE PLATING IRREPARABLY.
- REMOVE RINGS WHEN WASHING YOUR HANDS, DOING THE DISHES OR USING LOTIONS.
- INVEST IN A POLISHING CLOTH TO CLEAN YOUR JEWELS EVERY MONTH OR TWO.
- ANY QUESTIONS? EMAIL US AT: ORDERS@CAMILLEJEWELRY.COM