FAQ's

Frequently Asked Questions (FAQ) 

 

    1. Is your jewelry made with solid gold or gold-plated materials?

     

     At Camille jewelry- We offer 3 categories.

    •  We offer high-end fashion jewelry made from gold-plated brass, designed with fine jewelry detailing while remaining budget-friendly.

    •  Semi- Fine Jewelry is crafted from high-quality materials like gold vermeil, sterling silver gold-filled metals offering a balance between affordability and luxury.

    • Lastly, we offer our fine jewelry category which is crafted in 14K solid gold jewelry ensuring durability, high end luxury & timeless elegance.

     

    2. How do I determine my ring size if I'm ordering online?

    Check out our printable Ring Size Guide to find the perfect fit for your delicate jewelry rings to statement cocktail rings.

     

    3. What is the return and exchange policy?

    We will accept full priced, unworn & undamaged merchandise returned within 30 days of the date off purchase. You can email us at orders@camillejewelry.com with your order number. See full return policy. 

     

    4. How should I care for and clean my jewelry?

    To maintain your silver & gold jewelry, clean with warm soapy water and a soft brush. Avoid harsh chemicals to preserve the finish of your 14k gold jewelry. See our Jewelry Care Tips Guide for a full walk through or check out our awesome Blog post about - Best Anti Tarnish Storage Tips. 

     

    5. Do you offer international shipping?

    Yes, we ship worldwide! Shipping fees and delivery times vary by location at checkout.

     

    6. Can I customize a jewelry piece?

    Yes! We offer customization for nameplate necklaces and select statement jewelry pieces. Here is a link to personalized jewelry. If you are looking for full customized work, yes we offer those services as well.  Contact us for details. orders@camillejewelry.com

     

    7. How long does it take to process my order?

    In-stock items ship within 1-3 business day. Personalized and made to order jewelry lead times vary. Please refer to product description pages for estimated lead times. Pieces note- made to order styles are handcrafted jewelry styles and require a lead time.

     

    8. Can I track my order?

    Yes! You’ll receive a tracking number via email once your order ships.

     

    9. What payment methods do you accept?

     We accept most major credit cards, PayPal, Shop Pay, Amazon Pay, Google Pay, Venmo and other secure payment options.


    10. Are you a sustainable jewelry brand? 

    Sustainability is important to us. We pride ourselves in handcrafting our products here in the USA. We focus on locally sourced materials whether natural gemstones, mined or lab created diamonds, gold filled or solid gold chains. We worked with vetted and highly skilled craftsmen locally ensuring every step of the jewelry development process and production is right here locally reducing our carbon footprint. 

     

     

    11. How can I ensure my jewelry won't tarnish?  

    We offer a large selection of anti-tarnish jewelry including our gold-filled jewelry collection and our fine jewelry collection. Our non-tarnish and hypoallergenic jewelry ensure long-lasting shine, even for sensitive skin. Maintaining your jewelry with frequent proper care regardless of type of jewelry is really what will keep your jewelry looking like new. Read our Jewelry Care Guide to give you best tips.

     

    12. Do You Offer Jewelry Gift Ideas? 

    With 20 years of design experience, Camille is here to help you find the perfect jewelry gift. See her curated gift idea assortment.

     

    13. Do you offer luxury jewelry packaging? 

       Yes, all our jewelry is either packaged in a gray silk paper box with black velvet interior or a gray micro suede pouch. Should you want additional gift wrapping such as ribbon, please be sure to let us know under > comments in check out page. 

     

    14. How can I contact customer support?

    Reach us via our Contact Us page or email us at orders@camillejewelry.com

     

     

     

     

    Based on 108 reviews
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    I couldn’t love this more! Beautiful!

    Great layering style!

    Love these natural gemstones and look gorgeous as a layering style.

    Stunner!

    A treasured heirloom style! I love these earrings so much!

    Beautiful piece

    Perfect!

    Perfect for everyday use!

    Obsessed!

    I wear it everyday! It's a favorite.

    Love It!

    This is a stylish way to wear your eyewear around your neck. It definitely elevates your personal style.

    ABSOLUTELY AWESOME NECKLACE

    LOVED THE NECKLACE. MY SISTERS EACH WANT ONE NOW!!

    Great chain

    I use this chain all the time. Great for a quick way to access your mask and easy way to have it handy when you need it.

    Beautiful Diamond Ear Cuff

    The diamonds in 14kt gold ear cuff was so beautiful, I bought a 2nd one. Great value for awesome quality jewelry!

    S
    Thyra - color corded bracelets
    Susan M.E.
    THANK YOU!

    Excited to give my bracelets to our friend’s two teenaged girls!!!

    The time saver

    No longer have to look for my mask.

    I get compliments everywhere!

    I finally have a way to make my masks a stylist addition to my outfits. I get compliments on this chain everywhere. Even boutiques want to know where I got it.

    My Cool, handy Camille necklace!

    Keys. Cash. Phone. CJ mask necklace.
    Best new •must carry". Design is terrific.
    Multi color choices of cords are fun and
    draw compliments. Magnetic hooks are so smart
    and cool too. Thanks and glad to support you!

    Gorgeous

    Absolutely wonderful and quick delivery

    J
    Convertible Oval Chain Necklace For Eyewear
    Jenny N.

    Convertible Oval Chain Necklace For Face Mask & Eyewear

    K
    Silk Tamarind Face Mask - Khaki Green
    Kimberly M.K.
    LOVE!!

    Beautiful quality! When I wear my silk mask with paperclip mask chain, all the compliments I receive makes this pandemic (almost) tolerable. ;) They are also great gifts!

    I’m so stylish, even in a mask

    I love love love my mask chain, I get compliments ALL the time. Thank you!!

    A
    Sterling Silver - Evil Eye Amulet Necklace
    Anastacia I.

    The quality of the products well beyond my expectations

    Best purchase!

    It's only March but I know this is one of the best purchase of the year! I'm using it for over 2 weeks now.
    This is very useful especially for the situation with a face mask. The magnet is a super smart idea!!
    Very easy to on and off and it also looks great!
    I ordered a black cord necklace because I want it to blend in my hair when I wear the mask and it works perfectly.

    Also, I know this is a weird way of using it but I get static shocks a lot in winter and when I'm inside of the house, I hang an anti-static shock keychain on it so the necklace is on me pretty much 24/7. I think there will be more potentials for many different ways of using it!

    The Perfect Little Ring

    I am a daily ring wearer, and I was looking for a ring to replace a lower quality ring. This little ring is beautiful, dainty, and everything I wanted.

    Monica

    Love love love the chain. I have the cords in pink and black and I always wear them and they are comfortable and don’t weigh, but I bought the gold chain and I love it also. The gold stands out and it’s an attention getter. Happy that the chain also doesn’t weigh as much and it is very comfortable and appealing to the eye. Thank you for these beautiful designs and comfort most of all. It’s already a pain to wear a mask but with your beautiful chains it makes it easy to never forget your mask plus you look fashionable. Thank you

    This is for my wife for our 30th anniversary

    Obsessed

    I’m genuinely obsessed with these convertible necklace mask chains, and this snake chain is my absolute favorite so far. I literally have 4 now because I clearly have a problem but they are simply the best. things. ever. I’m an essential worker and I was desperate to find a mask chain that would keep the mask closed when not in use. The design of this is brilliant!! I honestly can’t say enough good things about it. I’ve been raving about them like a lunatic to anyone who will listen but they’re basically perfect. It’s good quality and the snake one is slinky and sexy. Buy it. You won’t regret it. In fact, I’m thinking I might need a backup of this snake one because I seriously love it so much...

    Chic and practical!

    I gave one as a gift and she was delighted. I kept 2 for myself and I use them every day. I get many compliments when I wear them.