Frequently Asked Questions
Find answers to common questions about Camille Jewelry, including orders, shipping, returns, materials, and care. If you need additional assistance, our team is always happy to help.
Orders and Shipping
Ready to Ship pieces leave the studio within 1 to 3 business days. Made to order and personalized pieces follow the lead time noted on the product page. Transit time begins after that.
Complimentary on US orders over $100. Under that, rates are calculated at checkout.
Orders of $750 and above ship insured for their full value with signature required, at no cost to you. There is nothing to add at checkout. These orders ship to a street address rather than a PO box.
Yes. Expedited options are available at checkout on any order. Timelines begin after processing.
We ship to Canada and the United Kingdom. International orders travel insured with signature required, and are final sale. Duties and customs fees are set by the destination country and are the customer's responsibility.
Full details on our Shipping and Delivery page.
Returns and Exchanges
Thirty days from delivery, on unworn pieces in original condition. Exchange, store credit, or a refund to your card. Full details on our Returns and Exchanges page.
Email orders@camillejewelry.com with your order number and what you would like to do. I will send instructions, and a label if your order is $750 or above. Returns sent without instructions are not covered.
Made to order styles, custom designs, resized rings, personalized and engraved pieces, and international orders. Each of these is made or shipped specifically for you.
Only on orders of $750 and above returned for a refund to your card. In that case the return label cost and an 8% restocking fee are deducted. Exchanges and store credit are always free, and the return label is on me.
Under $750, there are no fees either way. You ship it back at your cost.
Store credit is issued the day your piece arrives. Card refunds are processed within 5 business days of arrival and inspection, and your bank may take a few days beyond that.
Email orders@camillejewelry.com within 7 days with a photo. If it is a fault on my end, I cover the return and there is no fee.
Made to Order and Custom Jewelry
The piece is made once you order it. That is how each design gets finished properly instead of sitting in a bin, and it is why there is no excess inventory behind this brand. Ring sizing works the same way.
Once production begins, changes and cancellations are usually not possible, since the piece is being made for you specifically. If you have a question before ordering, email orders@camillejewelry.com and I will help you get it right the first time.
Materials and Quality
Solid 14K gold, natural and lab grown diamonds, 14K gold filled, .925 sterling silver, vermeil, and hand selected natural gemstones. The material is listed in the specs on every product page.
Many Camille Jewelry designs are created for everyday wear, balancing durability with refined detail. Care recommendations may vary by piece.
Learn more about our materials in our Jewelry Care Guide.
Care and Support
Most of it is a soft cloth after wearing, and storing it dry in its pouch. The specifics vary by material and are on every product page. Our Jewelry Care Guide has the full version.
Email orders@camillejewelry.com. Sizing, care, order questions, anything.