Frequently Asked Questions

Luxury women's demi fashion & fine jewelry on model | Camille Jewelry

Shipping Info

Yes, we offer free standard shipping on domestic orders over $75+. Please see shipping options for other shipping services.

Yes we do, but only to Canada, United Kingdom and France. We plan to roll out to other countries in the near future.

Refer to our shipping policy for more information.

In-stock items ship within 1-3 business day. Personalized and made to order jewelry lead times vary. Please refer to product description pages for estimated lead times. Pieces note- made to order styles are handcrafted jewelry styles and require a lead time.

Yes! You’ll receive a tracking number via email once your order ships.

Returns

We will accept full priced, unworn & undamaged merchandise returned within 30 days of the date off purchase. You can email us at orders@camillejewelry.com with your order number. See full return policy. 

Please email us at orders@camillejewelry.com with your order number and reason for return. We would be happy to assist you.

As a small, tight‑knit business, we wish we could cover the cost for you — but unfortunately, we’re not able to absorb return shipping fees at this time.

Important to know:

  • All orders over $75 qualify for FREE shipping to the recipient—so you can still enjoy great value!

Thank you for your support of Camille Jewelry 💛

The following styles are final sale and cannot be returned or refunded:

  • (Sale, or clearance items)
  • Made To Order- Crafted specially for you
  • Tailored to your request - such as personalization, ring size adjustments and made to order designs.

We want you to love every piece, so we've ensured choices are clear upfront. If you're unsure about a custom item or size, our team is here to help—just drop us a line at orders@camillejewelry.com

Learn more about refunds here

Once your return arrives and we inspect the item:

  • assess the condition of your piece.
  • we’ll process your refund—typically within 5–7 business days.
  • email notification as soon as your refund is processed.

📦 Please note: We are not responsible for lost or stolen packages, so we recommend using a trackable and insured shipping method.

You can view our full return policy here

Jewelry Care & Materials

At Camille jewelry- We offer 3 categories.

  • Fashion jewelry made from gold-plated brass, designed with fine jewelry detailing while remaining budget-friendly.
  • Gold vermeil, sterling silver gold-filled metals offering a balance between affordability and luxury.
  • Fine jewelry category which is crafted in 14K solid gold jewelry ensuring durability, high end luxury & timeless elegance.

 

Check out our printable Ring Size Guide to find the perfect fit for your delicate jewelry rings to statement cocktail rings.

 

Yes! We offer customization for nameplate necklaces and select statement jewelry pieces. Here is a link to personalized jewelry. If you are looking for full customized work, yes we offer those services as well.  Contact us for details. orders@camillejewelry.com

Sustainability is important to us. We pride ourselves in handcrafting our products here in the USA. We focus on locally sourced materials whether natural gemstones, mined or lab created diamonds, gold filled or solid gold chains. We worked with vetted and highly skilled craftsmen locally ensuring every step of the jewelry development process and production is right here locally reducing our carbon footprint. 

We offer a large selection of anti-tarnish jewelry including our gold-filled jewelry collection and our fine jewelry collection. Our non-tarnish and hypoallergenic jewelry ensure long-lasting shine, even for sensitive skin. Maintaining your jewelry with frequent proper care regardless of type of jewelry is really what will keep your jewelry looking like new. Read our Jewelry Care Guide to give you best tips.

30 Day Return

Refund or exchange

FREE SHIPPING

Domestic Standard Shipping On orders $75+

Customer Support

orders@camillejewelry.com

Customer Reviews

See Why Camille Jewelry Consistently Gets 5‑Star Reviews

Customer reviews for Camille Jewelry